Shipping and Returns

At Dacaret Gifts, we prioritize delivering high-quality, personalized products to customers around the world. Below, you will find all the details regarding our shipping process and return policy.

Shipping Information

We are pleased to offer worldwide shipping to the following countries:

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States.

Shipping Fees

Orders Below $50: A flat shipping fee of $4.50 will apply.
Orders $50 and Above: Enjoy free shipping on all orders of $50 or more.

Processing Time

Non-Personalized Items: Orders are processed within 1-2 business days.
Personalized Items: Please allow an additional 1-3 business days for customization.

Shipping Times

Shipping times vary depending on your location. During checkout, you will be able to choose from available shipping options with estimated delivery times. Typically:

Standard Shipping: 5-7 business days.
Expedited Shipping: 2-3 business days.
Express Shipping: 1-2 business days.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package's progress.

Returns & Exchanges

At Dacaret Gifts, we strive for customer satisfaction. If you're not completely satisfied with your purchase, we offer the following return options:

Return Policy

Non-Personalized Items: May be returned within 7 days of delivery for a full refund.
Personalized Items: Due to the custom nature of these items, returns are only accepted in cases of defects or errors on our part.
Condition of Items: Items must be returned in their original condition and packaging.

How to Return an Item

Contact Us: Email our customer service team at info@dacaret-factory.com within 30 days of receiving your item.
Return Authorization: Once approved, we will provide return instructions.
Refunds: Refunds are processed back to your original payment method within 5-7 business days after we receive the returned item.

Exchanges

For exchanges on non-personalized items, please contact us within 3 days of receipt. We will assist with selecting a replacement product.

Defective or Damaged Items

If your item arrives damaged or defective, contact us immediately with photos, and we will offer a replacement or full refund.

Contact Us

If you have any questions regarding shipping, returns, or any other inquiries, feel free to contact us:

Address: 483 28th Street SE #204, Rochester, MN 55904
Phone: +1 (346) 244 – 9807
Email: info@dacaret-factory.com
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)

Shipping and Returns